Soft Skills

Soft Skills courses offered at Buscor Development

 

There are a number of soft skills courses and the list expands every year as new courses are developed according to the needs of the employees.
Herewith the courses which are highly recommended.

Reaching New Heights

Who this course is for

Entry-level employees.

Duration

2 Days

This is a comprehensive personal growth and self-development programme for entry-level employees that helps develop their potential. It helps employees to strengthen self-esteem, enhances internal locus of control and increase self-efficacy so that they can handle the challenges they face in work and life more effectively. It also develops interpersonal skills to improve the quality of their relationships.

To achieve personal success and make a positive contribution in the workplace, people require more than IQ or technical knowledge and skills.

 

Team Leadership Based on the R.E.S.P.E.C.T Model

 

Who this course is for

Team Leaders / Supervisors

Duration

1 Day

Content Overview

1st Section: “My life, my work and I”

This section focuses on personal issues. The purpose of this section is to help people to understand “what ducks they have and how to get their ducks in a row”.

Topics discussed include

• How to live a quality life,  also called “Moral alignment”
• What is Moral Intelligence?
• Enhancing Business Performance & Leadership Success

2nd Section: Cultivating Employee Engagement by implementing the RESPECT model

This section focuses on how employee engagement can be cultivated by implementing the RESPECT model.

Employee engagement is a heightened emotional and intellectual connection that an employee has for his/her job, organisation, manager or co-workers that – in turn – influence him/her to apply additional discretionary effort to his/her work. One cannot buy engagement, and it certainly cannot be demanded.  In truth, the extent to which employees are engaged has a lot less to do with them and a lot more to do with their supervisor and the organisation as a whole.

RESPECT = acronym for the 7 drivers used to create an Engaged Workforce / Team

7 Drivers of RESPECT

• R  Recognition: Employees feel acknowledged and appreciated for their contributions. People are rewarded based on their work performance
• E  Empowerment: Supervisors provide employees with the tools. (Resources and training to succeed).
• S  Supportive feedback: Supervisors provide employees with timely, specific feedback in a supportive, sincere and constructive manner
• P  Partnering: Employees are treated as business partners, they take part in business decision making and understand “the bigger picture”
• E  Expectations: Supervisors ensure that goals & objectives are clearly established & communicated
• C  Consideration: Supervisors, managers and team members demonstrate consideration, caring, thoughtfulness toward one another Supervisors actively seek to understand employees’ opinions and concerns, understanding when employees experience personal problems
• T  Trust: Seniors demonstrate trust and confidence in employees’ skills and abilities. Leaders keep their promises and commitments and are in turn trusted by employees.

 

Conflict Resolution

 

Who this course is for.

Entry-level employees, team leaders & supervisors

Duration

1 Day

Content Overview

No matter who you are, we all experience conflict. Conflict isn’t wrong or bad; it’s just part of life (being in contact with other people). Since we can’t prevent it, we must learn how to handle it in productive ways.

This course covers the essential elements any person needs to understand to ultimately help address conflict in the workplace and at home.

Outline of topics

• Understanding Conflict
• Conflict Styles
• Understanding Behavior in Conflict
• Willingness to Resolve
• Practical Ideas & Thoughts to Help Resolve Conflict
• Anger Management

 

Presentation Skills

 

Who this course is for.

Team leaders, supervisors; all employees who want to improve their communication and presentation skills.

Duration

2 days

Content Overview

Being well presented in the workplace – in a presentation, in a meeting, during a discussion with a colleague or client is essential.

Delivering presentations in the business or corporate setting is no longer reserved for the “top dogs” and “big bosses”. These days, no matter the position or department you belong to, you are expected to stand up and be able to present at some point, be it for internal or external audiences, bringing good news or bad.

Having the confidence and being able to communicate effectively is an indispensable skill, which is why more employers are investing to train their people to become engaging communicators.

The broad learning objective of this course is to develop the awareness, knowledge, skills and attitudes of participants needed to deliver effective professional presentations. The course is designed so that participants understand the theory of good communication prior to preparing and delivering a presentation. The course is divided between what good communication is, how to prepare an effective presentation, and delivering your presentation in order to have a persuasive impact on the audience.

Apart from the learning objectives mentioned above, employees attending will also be introduced to PowerPoint as resource for presenting powerful presentations, and will ultimately have to use PowerPoint when doing their practical presentation for evaluation purposes.

 

Personal Financial Management

Who this course is for.

Bus drivers, ticket sellers, workshop personnel, entry level employees

Duration

2 Days

Course Overview

Over the last number of years, when interacting with employees, it became clear that many (if not most) of our employees, experience financial difficulties, many of which are over-indebted.  Money, or the lack thereof, occupies the number one spot on their list of problems they have to face; they have no clue how to get out of this financial maze.

The responsible thing to do is that we provide guidelines to employees to help them to manage their personal financial situation to the best of their ability, therefore the need for this course.

In other courses that were presented in the past, Personal Finances formed a small part of the course content. Because of the perceived need, we decided that the content of the course should be expanded to include other essential issues such as retirement planning and estate planning as well.

Topics covered in this course include:

 

• The myths we believe about money
  • Financial wellness (or the lack of it), is an inside job
  • Taking control of your financial situation – accepting responsibility
• Understanding the basic principles of personal financial management
• Taking Control: Action Steps
  • Taking a financial snapshot of current situation
  • Setting financial goals
  • The “tools of the trade”
• Developing a personal / household budget
• Understanding and utilising the Monthly expense control sheet
• Dealing with debt
  • Know your status
  • Good vs Bad Debt
  • Debt repayment rollover action plan
  • Avoiding debt
  • Debt counselling: pros & cons
• Being street-smart with your money
• Guidelines in limiting expenses
• Basic Principles of Financial planning
  • Saving
  • Investing
• Retirement planning
• Basic Principles of Estate Planning
• Meaning of and consequences of “intestate succession”
• Drawing up a Last Will